Your privacy is important to us and we want you to be confident in the way we use and store data about you. This notice applies to all personal information we may hold about you.

We only use the information we collect lawfully, for our business purposes, and in accordance with the General Data Protection Regulation (GDPR) effective on 29th March 2024.

WHAT DATA WE COLLECT

Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data:

(i) Name

(ii) Address

(iii) Contact information such as email addresses and telephone numbers

(iv) Delivery address, if you place an order with us

(v) Demographic information such as postcode and preferences

(vi) IP address

(vii) Web browser type and version; and operating system

Please note our site may ask you for payment details, such as billing information or credit or debit card information, however, all payments made via our Site will go through a third-party payment processor such as PayPal or card processing companies and as such, we do not store and have no access to this data. A separate contractual relationship will be created between you and the payment processor on their terms and conditions and we cannot be held liable for any errors, actions, omissions or incorrect charges that they may make.

WHY WE COLLECT AND HOLD THIS DATA

We use this data for several reasons, such as:

(i) Verifying you as a customer to detect and prevent fraud

(ii) Confirming and completing your order, and keeping you informed of anything that may affect your expected delivery and collection

(iii) To comply with other legal and regulatory obligations, for example, evidencing shipment of goods

(iv) To enable us to maintain high levels of customer service and deal with any enquiries as efficiently as possible

HOW WE USE YOUR DATA

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.

Our use of your data will always have a lawful basis, either because it is necessary for our performance of a contract with you (e.g. by placing an order with us), because you have consented to our use of your personal data or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

(i) Providing and managing your access to our Site;

(ii) Personalising and tailoring your experience on our Site;

(iii) Supplying our goods and services to you

(iv) Replying to emails from you;

(v) Analysing your use of our Site to enable us to continually improve our Site and your user experience.

(vi) Third parties whose content appears on our Site may use third-party Cookies

(vii) You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

(viii) We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

SHARING TO THIRD-PARTIES

We may sometimes contract with other third parties to supply goods and services to you on our behalf. These may include, payment processors, search engine facilities and sub-contractors. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

Any such third parties we share your information with will have previously confirmed to us that they are committed to GDPR compliance.

HOW LONG WILL WE STORE YOUR DATA FOR

If we have collected data about an order/ transaction, then we will store the relevant data as part of our business records for the required period prescribed by law.

Personal data held solely for marketing purposes which has been processed with your consent or on a legitimate basis will continue to be stored so long as we expect to inform you about relevant new products and services. Should you withdraw your consent to receive such marketing communications then we will only hold basic elements of your data so that we can identify you and your right not to receive such communications.

WHAT RIGHTS DO YOU HAVE REGARDING THE DATA WE HOLD

You have the right to request and see what information we have stored about you.

You also have the right to request that we delete any personal data we hold that is not related to a business transaction or we are required to hold for legal reasons.

Should you wish to do either of the above then please contact us via CONTACT US à Enquiry Form or call us directly

YOUR RIGHT TO WITHHOLD INFORMATION

You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access our Site more quickly and efficiently.

OUR REVIEW OF THIS PRIVACY NOTICE

We keep this Privacy Notice and related privacy policies under regular review. Last reviewed 5th April 2024.